FAQs

Welcome to our FAQ page, your go-to resource for all travel-related queries. Can't find what you need? Contact our friendly team. Your adventure begins here, and we're here to help every step of the way.

Are the excursions suitable for beginners?

Yes! Whether it’s snorkeling, hiking, or exploring cultural sites, we’ve designed our excursions to be accessible to all fitness levels. We’ll ensure everyone has a great time, regardless of experience.
What if I want to go on a group trip, but don’t have a group to go with?

Our group trips are designed to allow our guests to effectively integrate and connect with all of the people on the trip. Many guests have traveled solo before and maximized their experience. Check out our Upcoming Trips page to learn about our next experience, or subscribe to our mailing list.
What if I just have some general travel questions, but not ready to book a trip with you yet?

No problem! Feel free to schedule a consultation with us, and we’d be happy to help where we can.
Do you offer customized consultation services outside of what is shown on the website?

Yes, we can customize our consultation packages to met your needs. Schedule a consultation to get started.
Are you able to get discounted accommodations for your clients?

We leverage our relationships with hotels and resorts when possible to try to get our clients favorable rates, but we can not guarantee discounts for all accommodation bookings.
Do you have to pay for the initial consultation call?

Nope! The first consultation is free.
Are your consultation services refundable?

No, after we’ve begun our research and collected the initial deposit, payments are no longer refundable. You can cancel our services at any time within the consultation process, at which point, you will no longer be obligated to continue with payments but will not be eligible for a refund for the amount already paid.
What does a consultation exactly mean?

A consultation is anything that involves our team helping you prepare for your next trip. That may include researching events, lodging, picking a location, designing an agenda, or setting up a payment system that allows you to auto-collect money from your group, hassle-free.
How much time prior to my trip should I book a consultation?

It really depends on the amount of work needed from our team. We typically recommend at least 2 months prior to your trip, but we've done projects as quick as 2 weeks before the travel date for guests. Please reach out to us directly for an exact quote on time requirements.