FREQUENTLY ASKED 

QUESTIONS

Installments

Does the initial deposit go towards the overall cost of the trip?


Yes, the initial deposit secures your spot on the trip. After the first deposit there will be periodic installments that will go towards the overall cost of the trip until you have paid in full.




Are any of the deposits or payments refundable?


No, all payments are non-refundable




Do we have to stay all 4 nights? Can we extend or shorten our trip?


There is a minimum stay of 4 nights for all SeventyEleven destination trips. To be considered a part of the SeventyEleven travel group, your reservation must span all 4 nights no matter the location, but you are more than welcome to extend your stay under your own provision.




What if I miss one of the payment installments?


Installments are due on the date specified. We will give multiple reminders when payment dates are approaching, but if a payment is missed unfortunately you will lose your spot on the trip.




Are flights included in the pricing packages?


For our SeventyEleven trips, our guests join us from all over the country. Due to the inconsistency of flight pricing for guests traveling from different places, we do not include that in our pricing packages. However, if you're interested in getting support from us with flight deal recommendations or pay as you go services please let us know at seventyelevenpr@gmail.com.




How do I pay my future installments?


Once you complete your initial registration for the trip, you are automatically enrolled in monthly payments for the trip. There are 6 installments over 6 months for all trips, and each installment is the exact same amount depending on your trip and room reservation choices. If there are any issues with your monthly payments, please let us know at seventyelevenpr@gmail.com





Agenda

Do we have to participate in all of the activities listed in the agenda?


No, you do not. You have the option to choose whichever activity you want to be a part of. You only pay for the activities that you elect to participate in.




Do we have to pay for all SeventyEleven events?


We will be working our best to develop an activity agenda that is cost-effective for everyone. This will include free events and events at additional costs. You have the option to choose what you'd like to participate in.




How do we reserve our spots and pay for each activity?


We will be sending over an agenda with each activity and links directing you to where you can reserve your spot and pay for any activity that you wish to be a part of.





Lodging

Are all of the room rates per person or per room?


Each of the rates quoted are per person per night for 4 nights.The double rooms have a maximum capacity of 3 guests, and the single rooms have a maximum capacity of 1 guest.




Why do rooms have a maximum number of guests?


Rooms have a maximum number of guests due to the all-inclusive policy and each room is only allotted a certain number of all-inclusive wrist bands.




What all comes with the all-inclusive resort?


Specific benefits are subject to the particular resort. For Montego Bay Jamaica: - 5-star level suite - All you can eat food - All you can drink, including alcoholic beverages - WiFi - Non-motorized water sports - Live night shows - 24/7 customer service For Ibiza, Spain: - 5-star level suite - All you can eat food (Breakfast and Dinner) - Complimentary premium liquor bottles - WiFi - Non-motorized water sports - Live night shows - 24/7 customer service




What if I choose to book directly through the resort?


Being a part of the SeventyEleven group requires booking through SeventyEleven. Through our relationship with the resort we are pleased to provide our guests with cheaper rates, payment plans, non-fluctuating rates, private check-in services, in-room WiFi, 24/7 VIP guest services, and on-site discounts. If you elect to book directly through the resort, you will not have access to any of these amenities, including ALL SeventyEleven activities and services.




If you have 3 people in a double room, do all 3 people get a bed?


No, the 3rd person would have to either sleep on the sofa, or request a cot. Please let us know if this is the case, and we will do our best to accommodate your group.




Can multiple people stay in the Single Room option, like couples?


The Single Occupancy Room package covers one room with all-inclusive amenities for one person. If multiple people are interested in staying in the same room then they should elect to choose either the Double Occupancy Room or the Triple Occupancy room, and these rates are per person. For people who would like to share a bed, please let us know during checkout of your preferences.





Transportation

Is transportation provided for the entire trip?


Transportation to key events will be provided as a part of your payment plan. Activities outside of the agenda will be at your own cost.




Is transportation provided from the airport to the resort?


Yes, roundtrip transportation from the airport to the resort is provided.




What airport should I fly into?


For Montego Bay, Jamaica: You must fly into Sangster International Airport (MBJ) to qualify for transportation to and from the airport/resort. This airport is not only the closest airport to our resort, but it's also the largest international airport in Jamaica with a large variety of flight options. For Ibiza, Spain: You must fly into Ibiza International Airport (IBZ) to qualify for transportation to and from the airport/resort.





General

What if I want to attend, but do not have another guest to share a room with?


We welcome single guests, but if you would like to room with somebody we will do our best to match you up with other guests in a similar situation. Please let us know in advance if you would need assistance in finding a roommate.




What if I want to stay in another resort, but want to partake in SeventyEleven's activities?


Being a part of the SeventyEleven group is a unique experience. Transportation, agenda planning, and resort amenities will only be provided to those who are a part of the group, which means staying at our select resort is required.




May I bring a friend?


Yes of course, you will just need to provide their first and last name as well as contact information. Their portion of the payment will also need to be sent in accordance to the installment schedule.